Privacy Policy

1. Introduction

Lettings Quest Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI virtual assistant services.

2. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support. This may include:

• Name and contact information
• Agency details and CRM data
• Call recordings and transcripts
• Property and client information
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI services
• Process calls and bookings
• Improve and personalise your experience
• Communicate with you about our services
• Comply with legal obligations

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. All data is encrypted in transit and at rest.

5. GDPR Compliance

We comply with the UK General Data Protection Regulation (GDPR). You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Call recordings are retained for 90 days unless otherwise requested.

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Data Protection Officer
Lettings Quest Ltd
86-90 Paul Street
London EC2A 4NE
Email: privacy@lettings.quest