Privacy Policy
Last updated: January 2024
1. Introduction
Lettings Quest ("we", "our", or "us") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI virtual assistant services.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
This may include:
- Name and contact information
- Agency details and CRM data
- Call recordings and transcripts
- Property and client information
- Usage data and analytics
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI services
- Process calls and bookings
- Improve and personalise your experience
- Communicate with you about our services
- Comply with legal obligations
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
All data is encrypted in transit and at rest.
5. GDPR Compliance
We comply with the UK General Data Protection Regulation (GDPR).
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
6. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations.
Call recordings are retained for 90 days unless otherwise requested.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please get in touch via our contact page.
Data Protection Officer
Lettings Quest, a trading name of Fractional Quest Ltd
Company No. 17322105
71-75 Shelton St
London WC2H 9JQ