Information we collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
This may include:
- Name and contact information
- Agency details and CRM data
- Call recordings and transcripts
- Property and client information
- Usage data and analytics
How we use your information
We use the information we collect to:
- Provide and maintain our AI services
- Process calls and bookings
- Improve and personalise your experience
- Communicate with you about our services
- Comply with legal obligations
Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
All data is encrypted in transit and at rest.
GDPR compliance
We comply with the UK General Data Protection Regulation (GDPR).
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Object to processing
- Data portability
Visitor identification (Snitcher)
Our website uses Snitcher to identify the organisation behind a visit from its IP address.
This tells us which companies visit our pages, not which individuals.
Snitcher acts as our processor for this purpose.
Snitcher sets no cookies unless you have given consent.
Data retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations.
Call recordings are retained for 90 days unless otherwise requested.
Contact us
If you have questions about this Privacy Policy or our data practices, please get in touch via our contact page.
Data Protection Officer, Lettings Quest, a trading name of Fractional Quest Ltd, Company No. 17322105.
71–75 Shelton St, London WC2H 9JQ.