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About Lettings Quest · updated September 2026

About Lettings Quest: every call matters

About Lettings Quest in one line: we build an AI voice assistant for UK estate and letting agents, so no agency misses an opportunity because the phone rang out.

We are a small UK team, and Lettings Quest is a trading name of Fractional Quest Ltd.
This page covers what we do, how we work, what we will and won’t claim, and who else we are.

Book a demo →How we work

01 · Our story

Why we started Lettings Quest

We are on a mission to make sure UK property agents never miss an opportunity.

We started Lettings Quest after watching estate and letting agents struggle with the same problem: missed calls mean missed opportunities.

Weekend valuations, evening tenant enquiries, lunch-hour viewings: they all went to voicemail.

We knew AI could solve this.
Not by replacing agents, but by extending their reach.

We are building Lettings Quest to help UK agencies grow faster while working smarter, with every answered call a potential instruction saved.

Negotiator's notes

Weekend valuations, evening tenant enquiries and lunch-hour viewings all go to voicemail, and the caller rings the next agent.

The problem we set out to fix

▍

Before and after, in plain words. This describes the job the product does, not a particular agency.

02 · What we build

What Lettings Quest actually does

One product: an AI voice assistant that answers your phone line when nobody else can.

It answers calls 24/7 and holds a natural conversation with buyers, vendors, tenants and landlords.

It asks the qualifying questions your negotiators would ask, then books valuations and viewings into your live diary.

For lettings, it logs and triages maintenance calls.
Every call is summarised and written back to your CRM.

The detail is in our guide to the AI receptionist for estate agents, and our estate agent answering service page covers overflow and out-of-hours cover.

  1. 01Call comes inAny hour, including evenings, weekends and overflow
  2. 02Natural conversationThe caller talks; no keypad menus
  3. 03QualifyBuyer, vendor, tenant or landlord, and what they need
  4. 04BookValuation or viewing, into the live diary
  5. 05SummariseNotes written back to the CRM
  6. 06Hand overTo a person, or a callback booked, when needed

The path of a single call through the assistant.

03 · How we work

How we work with an agency

An addition to what you already run, not a migration.

Every conversation starts with a demo call on your own kind of enquiry, not a scripted slide deck.

We then map the assistant to your CRM, diary and phone line, and set it to ask what your negotiators ask.

Most agencies start with the hours nobody covers.
You decide when it answers and when calls come to your team.

01

Step 1

Demo call

We ring the assistant live with a valuation, viewing or tenant enquiry, and you judge it.

02

Step 2

Map your systems

We check what your CRM, diary and telephony allow the assistant to read and write.

03

Step 3

Set it up your way

Your questions, your booking rules and your hand-off rules for calls it should not handle.

04

Step 4

Go live where it helps

Usually evenings, weekends and overflow first, with your team answering as normal in office hours.

05

Step 5

Review and tune

You read the call summaries, and we adjust the questions and hand-offs from what you see.

04 · What we believe

The principles we hold ourselves to

Three company values, and two rules for how we write about AI.

Your business depends on us, so reliability comes first.

Technology should feel natural, and we win only when the agencies we work with win.

We also hold our own content to a standard we would want from any vendor: no invented numbers, no invented customers and no borrowed credibility.

01

01 / Reliability first

Your business depends on us

We obsess over uptime, accuracy and consistency.

02

02 / Human-centred AI

Technology should feel natural

Our AI sounds human because your clients are human.

03

03 / Agency success

We win when you win

Every feature we build is meant to help agencies grow.

04

04 / Every number sourced

No figure without a source

Statistics on our site link to the organisation that published them, or come from your own inputs in a calculator.

05

05 / Honest about limits

Designed to work with, not partnered with

We say which systems we are designed to work with and confirm what your account allows on a demo call.

05 · Straight answers

What we sell, and what we don’t

We write guides on a lot of agency software.
We sell one thing.

Our guides cover CRMs, valuation tools, virtual staging and more, because agents ask us about them.

We don’t sell those products.
Where we write about them, we name real vendors and say where an AI receptionist does and doesn’t help.

If your leak is not the phone line, the honest answer may be that you don’t need us yet.
Our estate agent CRM guide is a better place to start for some agencies.

Our product

Lettings Quest sells it

Our guides

Where we point you

AI voice assistant and receptionist
✓
AI receptionist for estate agents
Out-of-hours and overflow call answering
✓
Estate agent answering service
CRM software
–
Estate agent CRM, lettings CRM
Portal listings
–
Rightmove AI
Valuations and AVMs
–
AI property valuation
Virtual staging and floor plans
–
AI virtual staging, AI floor plans
Swipe to compare

06 · Who we serve

Built for UK estate and letting agents

Sales and lettings callers want different things.
The assistant asks different questions for each.

Sales agencies usually want valuations booked and buyers qualified.
Our guide to AI for estate agents UK maps the wider picture.

Letting agencies want tenant enquiries handled, landlord leads captured and maintenance calls triaged.
See AI for letting agents UK.

Valuations booked, buyers qualified

The assistant takes vendor and buyer calls and asks what your valuers and negotiators need to know.

It books into the live diary rather than taking a message.

  • Vendor valuation requests
  • Buyer qualification: budget, chain, mortgage position
  • Viewing bookings

07 · Your systems

Designed to work with what you run

Lettings Quest is designed to read from and write back to the major UK agency CRMs, plus Google and Outlook diaries.

These are designed-to-work-with integrations, not partnerships.
What is available depends on your CRM account and its API, and we confirm it on a demo call.

You remain the data controller for your client information under UK GDPR.
The ICO’s guidance on AI and data protection is a good primer, and our privacy policy sets out how we handle data.

CRMs
Diaries
Reads from Reapit ←

Applicants, properties and diary availability.

→ Writes back

New applicant or vendor records, call notes and appointments.

Designed to work with, not certified partnerships. Availability depends on your account and each system’s API.

08 · Who else we are

The Fractional Quest family of sites

Lettings Quest is run by a small UK team founded by Dan Keegan.
The same team runs a handful of other specialist sites, each for a different kind of reader.

These sites share common ownership with Lettings Quest.
We link to them because we run them, not as independent recommendations.

RFP Quest is RFP software for suppliers bidding for public sector tenders.

GTM Quest is a London go-to-market agency.
It also explains what a go-to-market strategy agency actually does.

Fractional Quest helps companies hire a fractional CFO or find fractional CMO jobs on a part-time basis.

And uksrs.org.uk is a reference guide to the UK Sustainability Reporting Standards, including UK SRS S1 and S2.
It is also the reference our own sustainability policy uses.

09 · Company details

The company behind Lettings Quest

Everything here is on the public register.

Lettings Quest is a trading name of Fractional Quest Ltd, Company No. 17322105.

Our registered address is 71–75 Shelton St, London WC2H 9JQ.
You can check the company on the Companies House register.

We don’t publish a phone number or email address.
Use the contact form, or book a meeting to talk to us directly.

Ltd

01 / Registered entity

Fractional Quest Ltd

Lettings Quest is a trading name of Fractional Quest Ltd.

No.

02 / Companies House

Company No. 17322105

The company record is public on the Companies House register.

WC2H

03 / Registered address

71–75 Shelton St, London WC2H 9JQ

Our registered office address.

→

04 / Getting in touch

Contact form or a demo call

No phone number or email address to chase. Use the contact form or book a meeting.

10 · Is it for you?

Should you talk to Lettings Quest?

Tick what is true for your agency.
Nothing is stored.

We would rather you didn’t book a demo you don’t need.

If your phones are covered and your CRM notes are up to date, you may be fine without us.
If calls are slipping through, a twenty-minute demo will tell you quickly.

Either way, our guides are free to read.
We also cover the bigger question of will AI replace estate agents.

Ticked0/5

Tick whatever is true of your agency today.

FAQ · About Lettings Quest

Questions, answered

The things agents ask us first, in plain English.

Lettings Quest builds an AI voice assistant for UK estate and letting agents.
It answers calls 24/7, qualifies callers, books valuations and viewings into your diary and writes a summary to your CRM.
Lettings Quest is a trading name of Fractional Quest Ltd.

Lettings Quest is a trading name of Fractional Quest Ltd, Company No. 17322105, run by a small UK team founded by Dan Keegan.
The same team runs RFP Quest, GTM Quest, Fractional Quest and uksrs.org.uk.

We are a UK business.
Our registered address is 71–75 Shelton St, London WC2H 9JQ.

We don’t publish a phone number or email address.
Use the contact form on our contact page, or book a meeting to see a demo and ask questions directly.

No.
Lettings Quest is an AI voice assistant that is designed to work alongside your existing CRM, reading from it and writing call notes and appointments back.
What is available depends on your CRM account and its API.

No.
It answers calls nobody else can take and handles routine questions, then hands over to a person or books a callback when needed.
Pricing, pitching and negotiating stay with your team.

RFP Quest, GTM Quest, Fractional Quest and uksrs.org.uk share common ownership with Lettings Quest.
We link to them because the same team runs them, and we say so wherever we do.

Sources · every figure on this page

Where the numbers come from

[1]Fractional Quest Ltd, company number 17322105Companies House
[2]Guidance on AI and data protectionICO · 2023 (under review)

Every enquiry, answered

  1. Calls answered 24/7, evenings and weekends included
  2. Valuations and viewings booked into your diary
  3. Buyers, vendors, tenants and landlords qualified on the call
  4. Every call summarised and written back to your CRM

Live demos this week

Talk to the team behind Lettings Quest.

Twenty minutes. We ring the assistant live with your kind of enquiry, and answer anything about how we work.

01Pick a slot that suits you

02Hear a live call on a sales or lettings enquiry

03See where it would sit next to your CRM and phones

Pick a day that suits

Book twenty minutes →

Opens our calendar to confirm a live slot.