AI for letting agents and AI for estate agents UK: the call you missed just booked itself
A human-sounding AI answers every call, 24 hours a day.
It books viewings and valuations, qualifies tenants and buyers, triages maintenance, and writes all of it back to the CRM you already run.
One platform, both sides of the business — lettings and sales.
AI for letting agents and AI for estate agents: one AI, configured for the side of the business you actually run
A tenant enquiry and a vendor enquiry are not the same call.
One is about affordability, move-in date and a viewing slot; the other is about a chain, a mortgage and a valuation in the diary.
Pick a side to see what changes — and what does not.
Most UK agencies run both. The AI handles both on the same line.
Three steps, and none of them is a migration
The AI sits on top of the phone system and the CRM you already have.
There is no new hardware, no rip-and-replace, and nothing for your negotiators to learn before it starts working.
Select a step to see what happens and what you have to supply.
A Rightmove enquiry at 21:47 on a Saturday
This is the whole thing: the call arrives, the AI answers, the applicant is qualified, a viewing is offered against the live diary, and the record lands in the CRM.
Thirty-eight seconds, and nobody in your office was awake for any of it.
An illustrative transcript, ported from this site's own hero component. The property and the caller are examples, not customers.
Ten platforms, and it writes back into all of them
The reason this is an addition rather than a project is that the AI reads your portals and writes to your CRM, instead of asking you to move.
Select a platform to see what it reads and what it writes.
If yours is not listed, the question to ask is whether it has an API — not whether we support it by name.
Thirteen pages, and the one you need depends on which book you run
Everything below is a page on this site, not a feature list.
Filter by the side of the business you run and the count changes with it — five pages are lettings-specific, four are sales-specific, and four serve both books.
This section is the site's internal crawl graph made visible. Every card links somewhere real.
What is actually true about AI in UK business
The property trade press is full of adoption statistics, and most of them come from companies selling adoption.
These four are from the statistics agency, the competition regulator, the data protection regulator and the company itself.
Each one is dated, linked, and says only what its source says.
Where no primary source exists for a number, this page does not use the number — which is why there is no figure here for how many enquiries arrive out of hours.
What is AI for letting agents UK — and AI for estate agents UK?
AI for letting agents UK and AI for estate agents UK is software that does the front-office work a human negotiator does over the phone and online — answering enquiries, qualifying applicants, booking viewings, logging maintenance, and updating the CRM — around the clock.
Lettings Quest is that software, and it runs on both sides of a UK agency: the lettings book and the sales book, on one line, in one voice.
It is not a chatbot on a website and it is not an answering service taking messages.
It holds the conversation, makes the booking against your live diary, and writes the record.
Lettings Quest is a software product, not a regulated agency service and not a legal adviser.
It does not give valuation or legal advice, and it does not discharge your firm's obligations — client money protection, redress scheme membership, deposit protection, right-to-rent checks or EPC requirements all remain yours.
What it does is make sure the underlying record exists and is findable: the date, the document, the request, the call.
Where to go next, depending on what you need
This page is the overview.
If you run a lettings book and want the detail — the enquiry pipeline, the statutory clocks, what changed on 1 May 2026 — that is on AI for letting agents UK.
If you run sales and want the valuation and buyer-qualification detail, that is on AI for estate agents UK.
If you are shopping specifically for letting agent software or a lettings CRM, those pages compare the category rather than sell the product.
Who this is actually for — and who it is not
The agencies this helps most are the ones generating more enquiries than the front office can answer at the moment they arrive.
That is usually an independent or small multi-branch agency: enough listings to produce evening and weekend demand, not enough staff to have someone on the line at 21:47 on a Saturday.
It helps least — and we would rather say so — if your enquiry volume is low enough that every call already gets answered by a person who knows the caller.
In that case the honest recommendation is to spend the money on generating more enquiries, not on answering the ones you already handle well.
What it does not do
It does not value a property, negotiate an offer, or make a judgement call about a chain.
It does not decide whether to accept a tenant.
It does not discharge a single regulatory obligation, and the ICO's guidance on AI and data protection is explicit that accountability for an automated system stays with the organisation running it.
Those things stay with your people, which is the argument for them having more time.
Designed to work with leading property platforms
| Platform | Type | What the AI does with it |
|---|---|---|
| Rightmove | Portal | Reads listing details so it can talk about the right property when a caller says “the one on Rightmove”. |
| Zoopla | Portal | Second listing feed — the same property is described differently on each. |
| OnTheMarket | Portal | Agent-owned portal, often where new instructions appear first. |
| OpenRent | Portal | Lettings-only feed with a different enquiry shape. |
| Reapit | CRM | Matches an inbound caller to an existing record before creating a duplicate; writes the enquiry and call summary. |
| Alto | CRM | Writes new enquiries and qualification fields into the system your team opens first thing. |
| Expert Agent | CRM | Same shape — the AI is a writer into your record, not a second record. |
| Dezrez | CRM | Coverage of the smaller UK CRMs is what keeps this an addition rather than a migration. |
| Arthur Online | Property management | Logs maintenance reports against the right property, with the timestamp the tenant first reported it. |
| Fixflo | Maintenance | Creates the repair ticket and follows your escalation protocol out of hours. |
Deeper detail on the CRM side is on estate agent CRM and lettings CRM.
The questions people actually ask first
Software that handles the front-office work a human negotiator does over the phone and online — answering enquiries, qualifying applicants, booking viewings, logging maintenance and updating the CRM — 24 hours a day.
It works alongside your team rather than replacing it, and it runs on both the lettings and the sales book.
It holds a natural spoken conversation rather than reading a phone menu, and it is built to handle UK accents and property terminology.
The demo is the honest answer to this question — it is a thing to hear rather than to read about.
No.
The AI connects to what you already run and writes into it. There is no new hardware and no migration.
The ten platforms it is designed to work with are listed above.
Both, on the same line.
Most UK agencies run both books, so the AI qualifies a tenant and a vendor differently but answers them from the same number.
The detail for each side is on AI for letting agents UK and AI for estate agents UK.
It is written into your CRM as a record against the applicant or the property.
Callers' personal data is processed under UK GDPR, and the ICO's guidance on AI and data protection sets out what you as controller must be able to demonstrate.
Accountability stays with your agency, not with the software.
No, and any product telling you otherwise is overselling.
Client money protection, redress scheme membership, deposit protection, right-to-rent checks and EPC requirements are all still yours.
What the AI does is make sure the record those obligations depend on exists and is findable — the date a deposit was received, the date a check was done, the reference that was requested.
Nobody publishes a reliable UK figure, and we are not going to invent one.
Every number circulating in the trade press on this traces back to a company selling out-of-hours answering.
What can be said plainly is that portal browsing continues in the evenings and at weekends whether or not an office is open, and that a call answered on the first ring cannot be lost to whoever answered second.
It depends on call volume and how many branches are on the line, so the number comes out of the demo rather than off a page.
Book a demo and you will get a figure for your own volume.
These questions are new to this page and carry no FAQPage structured data. Adding a schema type the page did not previously emit is a change for Dan to authorise, not one to ship inside a redesign — see the push-prompt.
Every figure on this page, and where it comes from
The live homepage carried no external citations at all.
Each source below is the primary publisher — the statistics agency, the regulator, the department, or the company's own filing.
How many calls did you miss this week?
You are the only person who can answer that, and your phone system can almost certainly report it by hour.
Pull that report before you talk to anyone — including us.