Privacy Policy

Last updated: 12th January 2025

1. Introduction

Lettings Quest ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered lettings platform and services.

Please read this Privacy Policy carefully. By using Lettings Quest, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including:

  • Name and contact details (email address, phone number)
  • Company name and business address
  • Job title and role within your organisation
  • Payment and billing information
  • Communication preferences

2.2 Property and Tenant Data

Through our platform, we may process:

  • Property listings and details
  • Landlord information
  • Tenant enquiries and communications
  • Viewing schedules and appointments
  • Referencing data (where applicable)

2.3 Automatically Collected Information

When you access our platform, we automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Usage data and analytics
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our AI-powered lettings services
  • Process transactions and send related information
  • Respond to enquiries and provide customer support
  • Send marketing communications (with your consent)
  • Analyse usage patterns to enhance user experience
  • Train and improve our AI models
  • Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
  • Business Partners: CRM platforms and property portals you choose to integrate with
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to or restrict processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@lettings.quest

8. Cookies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, please see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: